Valentine's Week Design and Delivery is as such:
Please pay attention to the design style. If in the picture, the flowers sit close to the top of the vase, it is a short arrangement. If it's over the top it's taller. We work hard to make sure the design is as close as possible to what is pictured.
We Guarantee that businesses ordered by the 12th will be delivered by 5pm. We are not responsible should the recipient leave work early that day. Please tell us if this order needs to be delivered earlier, although there are no guarantees. (ex- business closes at noon)
NO TIMED Deliveries!
When ordering, we need to know the business name, department, address, suite number and any other information to quickly find the recipient. If you don't put the business name, there is no quarantee it will be delivered in time. We will assume it is a home and homes are the second priority.
All orders placed by the 12th to schools, will be on the first deliveries. So, orders placed later in the day, may not make it before school is out.
Students in most schools cannot receive items, or only those who ride in cars. Due to the confusion or transportation of students, we will not deliver to students unless it is fine for bus or car riders alike. Teachers in some schools are also under these same rules. We have a current list that I have personally called for this information.
Homes will be delivered ONLY if someone answers when we call to verify they are home. That order will go out with the next delivery personnel going in the area. We do not leave items outside or on porches. We require a signature to ensure that your item was in perfect shape when delivered. Also, we have to call to verify someone is home BEFORE a delivery is attempted. This saves time, gas and possibly the items due to temperature, theft or other things outside our hands.
Most of our Delivery Personnel are Temporary Workers for Valentine's Day, so please be patient. They are working very hard. Should you find the item you received was damaged please call us immediately or within 6 hours of delivery to 870-802-4299. We will work on fixing the issue.
Delivery Confirmations will go out, but not exactly when they come in. Due to the overwhelming amount of deliveries, getting them delivered in the first place will be our top priority. When time allows, delivery confirmations will be completed. Please don't call us to ask. Should we have a question or an issue arises we will call you.
Thanks for your understanding!
Heather's Way Flowers and Plants